Shipping policy

 

Overview

At OPVEK, operated by Shenzhen Huansu Technology Co., Ltd., we strive to process and ship your orders as efficiently as possible. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased from our online store (opvek.com). By placing an order with us, you accept and agree to the practices described in this policy.

1. Order Processing Time

  • All orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include your tracking information.

  • Please note that processing times may be extended during peak seasons, major promotional events, or due to unforeseen operational delays.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your destination and the shipping method selected.

  • Delivery times vary depending on your location and the chosen courier service. Estimated delivery windows provided at checkout are approximations and are not guaranteed.

3. International Shipping & Customs Duties

  • We ship to customers worldwide. However, international shipments may be subject to import taxes, customs duties, and fees levied by the destination country.

  • Customs and Import Fees: These charges are the sole responsibility of the recipient. Shenzhen Huansu Technology Co., Ltd. has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

  • If a shipment is refused or returned due to unpaid customs fees or incorrect address details provided by the customer, any return shipping costs or restocking fees incurred will be deducted from your refund.

4. Shipment Confirmation & Order Tracking

  • Once your order has been dispatched, you will receive a confirmation email containing a tracking link (if applicable to your chosen shipping method).

  • Please allow up to 48 hours for the tracking portal to update with the initial carrier scans.

5. Delayed or Lost Packages

  • While we partner with reliable carriers to ensure timely delivery, transit times can occasionally be affected by weather conditions, customs inspections, carrier backlogs, or global logistics disruptions.

  • Shenzhen Huansu Technology Co., Ltd. is not responsible for shipping delays caused by carriers or customs authorities.

  • If your tracking information shows that your package has been delivered, but you have not received it, please contact the shipping carrier directly to file a claim, or reach out to us at info@opvek.com for assistance.

6. Incorrect Address Disclaimer

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

  • If an order is shipped to an incorrect or undeliverable address provided by the customer, and is subsequently returned to us, the customer will be responsible for any additional shipping fees required to reship the package.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at:

  • Company Name: Shenzhen Huansu Technology Co., Ltd.

  • Email: info@opvek.com

  • Address: Shenzhen, Guangdong, China